Teneros Support
Teneros is committed to providing the highest level of support to ensure your customer satisfaction.
Always-On IT™
Teneros has a world class network operations center that provides 24X7 monitoring, patch, update, and maintenance for the software in Teneros appliances, so that there is zero IT impact to your organization using the Teneros Application Continuity Appliance. Always-On IT™ is essential to providing your Teneros Continuity Appliance with the most current software updates and latest anti-virus protection. With Always-On IT™, Teneros monitors and maintains the software in your ACA 24X7 giving you the peace of mind you need for your business continuity planning. Our comprehensive remote IT management of your appliance offers a major economic and operational benefit to your company.
Always-Available Hardware™
24 Hour Hardware Replacement
Teneros Always-Available Hardware™ assures that both the redundant components and the full appliance hardware are always operational. This option provides a “push” hardware, 24 hour replacement of disk drives, power supplies, or the full appliance in the event of failure. The Teneros Network Operations Center notifies the appliance administrator and sends the replacement hardware for delivery within 24 hours.